Delivery policy.

Who can order

You must be 21 or older with a valid government-issued photo ID. By placing an order, you confirm that you are 21 or older and that the ID you will present at delivery matches the name on the order.

The order must be placed by, paid for by, and received by the same person. We do not deliver to friends, roommates, family members, or anyone other than the named purchaser.

Where we deliver

We deliver within a 10 mile radius of our Batavia shop at 204 E. Main St., Batavia NY 14020. The current zone covers Batavia (14020), Stafford (14029), Elba (14058), Oakfield (14125), Byron (14013), East Bethany (14054), Alexander (14005), and Le Roy (14482).

We deliver to residential addresses only. By NY State law, we cannot deliver to:

• Hotels, motels, Airbnbs, or short-term rentals
• Schools, dormitories, or any property with K-12 or college students living there
• Hospitals, nursing homes, or assisted living facilities
• Federal property, including post offices and federal parks
• Public spaces, parks, parking lots, or businesses
• Vehicles of any kind

If you place an order to one of these address types, the order will be cancelled and your payment refunded.

Delivery hours and cutoffs

Delivery hours match our store hours:

• Mon-Sat: 9am to 9pm. Order by 6pm for same-day delivery.
• Sun: 9am to 9pm. Order by 3pm for same-day delivery.

Orders placed after the cutoff will be scheduled for the next available delivery window.

At the door

When the driver arrives:

1. The person whose name is on the order must be present.
2. You must show a valid, unexpired, government-issued photo ID. Acceptable IDs include a NY driver’s license, NY non-driver ID, US passport, US passport card, or US military ID.
3. The driver will verify the ID matches the order. No ID, expired ID, or wrong person? The driver will refuse delivery and the order is forfeited. No refund will be issued.
4. If the driver determines the recipient appears intoxicated, impaired, or otherwise not in a condition to safely receive cannabis, the driver will refuse delivery as required by NY State law. The order is forfeited and no refund will be issued.

Payment

We accept payment through Aeropay (bank-to-bank) at checkout. By federal banking law, we cannot accept credit cards, Visa debit cards, or Mastercard debit cards.

When you check out, Aeropay places a pre-authorization hold on your bank account for the order amount. This is not a charge. The hold becomes a real charge only when the delivery is confirmed at your door. If your order is cancelled, refused, or otherwise not delivered, the hold is released by Aeropay (typically within 1 to 3 business days).

We do not accept cash at the door.

Cancellations

You may cancel an order any time before our driver leaves the shop with your order. Once the driver is en route, cancellation is no longer available.

We reserve the right to cancel any order at our discretion, including but not limited to: suspected fraud, unverifiable ID, addresses outside our zone, addresses on the prohibited list above, or any reason we believe places our staff or our license at risk.

Refused or undeliverable orders

If a delivery cannot be completed because:

• No one is home
• The recipient is not available or not the named purchaser
• The recipient cannot or will not show valid ID
• The recipient appears intoxicated
• The address is incorrect, inaccessible, or on our prohibited list
• Any other reason within the customer’s control

…the order is forfeited and no refund will be issued. The driver will return the order to the shop, where it will be logged and destroyed per OCM regulations. We cannot resell returned product.

Lost or stolen after delivery

Once the driver has confirmed delivery and handed the order to the named purchaser, responsibility for the product transfers to you. We are not responsible for products that are lost, stolen, or damaged after a confirmed delivery.

Right to refuse service

We reserve the right to refuse delivery service to any customer at our discretion, with or without reason. Customers who repeatedly cause failed deliveries, attempt to misuse the platform, or behave inappropriately toward our drivers may be permanently banned from delivery.

Questions

Call us at (585) 356-1647 or email info@mrsgreenscannary.com.